Telstra

Telstra will more than double what it charges customers who choose not to pay their bills electronically.From May 20 the telco will bump, from $1 to $2.50, the fee imposed on customers who pay over the counter at Australia Post, in…

Australians who pay their bills in stores across the country may soon pay more than double for the service.While most people choose to pay their bills online, there remains a portion of the population who need or prefer to pay their bills…

Telstra mobile customers were left unable to make or receive calls on Tuesday morning, as the telecommunications provider scrambled to fix a connection issue that had emerged overnight. The problem was eventually resolved after around 12…

A major Telstra outage has impacted the leading Australian telco’s customers across the country.Downdetector Australia posted about the incident on Twitter on Tuesday afternoon.“User reports indicate Telstra is having problems since 12.29pm…

Telstra customers have been left unable to use their mobile data and internet following a major outage which has affected people across Australia.The outage did not affect customers’ ability to make calls, however did leave them unable to…

Australia’s media watchdog has hit Telstra with another breach, although the telecommunications giant has avoided a penalty for breaking consumer protection rules.Instead they’ve copped a formal warning for not giving notice to more than…

Telstra has been slapped with a warning after it was found to have restricted or suspended the accounts of more than 5400 customers without giving them notice. An investigation by the Australian Communications and Media Authority (ACMA)…

Customers of telco giant Telstra will notice a new charge from next month as the company joins the ranks of those charging for paper bills.Telstra has spent recent weeks notifying customers they will soon need to pay $2.20 for receiving a…

Telstra customers are urged to check their accounts after one customer received a $700 refund for services they had been auto-subscribed to.The customer posted about their $707 refund on social media saying they had first noticed they were…

If you’ve stopped by a Telstra payphone recently to utilise the free national calls and texts, you may have wondered what the “Follow On” button beneath the receiver does.Now that the payphones don’t require coins, the feature is largely…