response mechanisms

Matilda* was left in tears and “overwhelmed” with stress when she was told her only bank account was being immediately closed – locking her out of access to the $40,000 in her account.The 31-year-old had held an account with Ubank, an…

An Australian digital bank owned by National Australia Bank has been slammed by complaints on its social media accounts from customers who have been “disgusted” and “frustrated” over upgrades, which have made it difficult to access their…

A multi-trillion dollar global company has just launched a new low-fee superannuation fund for Australians under the age of 47.On Friday, Vanguard announced it had entered the Australian superannuation market. The company claims it offers…

With Aussie companies reeling from major hacks that put hundreds of customers’ personal information at risk, one expert has revealed the one thing they should be doing to safeguard their data.The head-scratching breach at Optus – where…

Irate Optus customers desperate to switch providers have reported major difficulty cancelling their accounts with the telco following its history-making data breach. Optus confirmed late last month details of almost 10 million current and…