customer service

Australian’s major banks are shutting down more branches across the country and have been accused of not caring about their customers.NAB has announced branches at Jeparit and Inverloch in Victoria will close in July.Meanwhile, branches at…

The Commonwealth Bank is slashing more than 40 roles and sending them offshore taking the total to 500 jobs from the major bank being sent overseas in the past two years, according to the Finance Sector Union (FSU).The FSU said customers…

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A “top status” Virgin Australia passenger has unleashed on the airline after what he described as the “worst kind of customer service experience” he’s ever had.Sydney solicitor Jahan Kalantar took to social media to “name and shame” the…

International Women’s Day has been and gone for another year – and like clockwork, out came the trolls mansplaining why actually, women have it pretty easy, thank you very much.As inescapable as death and taxes are the same tired, disproved…

A Sydney couple are warning Aussies to stay vigilant after they lost more than $100,000 in less than two hours.They are not the first to fall victim to email scams that pose as well-known payment services to swindle people out of their…

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A Melbourne business has been slammed for allegedly “ripping off” customers after they paid almost $300 for orders which have never arrived while claiming desperate emails go ignored at times by the start-up.Custom Sneaker Co was launched…

A Perth woman found more than she’d bargained for in her takeaway order from Hungry Jack’s over the weekend – sharing two passive aggressive notes had been put inside her bag. Fran Lawrence posted a photo of the grease-stained notes –…

Nikki Kelly had dedicated eight years of life to her corporate banking career but just two weeks before she was due to go on maternity leave she was made redundant.She said the experience left her “anxious” particularly at the thought of…