customer service

Australian fashion business White Fox is under attack from angry customers complaining about delays with their orders and processing returns, with concerns about whether Christmas gifts will arrive on time.Social media sites for the brand,…

A retail expert has warned that department store giant David Jones could “finally falter” amid a perfect storm of dire economic conditions and ongoing hardships being faced by the iconic Aussie brand.Dozens of staff will be impacted after…

The head of one of Britain’s largest retailers has said self-serve check-outs are fuelling a surge in “middle class” shoplifting. The chairman of food and clothing giant Marks and Spencer Archie Norman said self-serve was encouraging theft…

There’s a certain amount of etiquette required when shopping at Ikea, but some rogue Aussies don’t play by the rules. The Swedish retailer has become the go-to shop for Aussies looking to buy affordable furniture and homeware. We’ve all…

If you’re paying more than $1000 for some fancy new clothes you might expect store staff to fawn over you – or at the very least help ensure you get the right size. But a customer service fail at an Australian retail icon this week has…

A prominent TikTok influencer who can earn thousands of dollars per video said he was prepared to use his platform to criticise a small Sydney burger restaurant in a dispute over an “unfair” one-star Google review.Pavel “Pasha” Grozdov, who…

Booming Chinese brand MG has recalled more than 5000 vehicles to address a fire risk in two of its hi-tech SUV models. The brand says 5168 examples of its plug-in hybrid MG HS PHEV and MG HS+ EV SUVs are affected by the recall.A recall…

Former NSW minister for customer service and digital government Victor Dominello has taken a plum new job with two of Australia’s most well-known universities. In his first job after politics, Mr Dominello will lead a collaboration between…

Lexus takes a different approach to prestige motoring compared with high-dollar European rivals, choosing its own path in a quiet drive for comfort and efficiency. New looks, inside and outThe RX has a new version of Lexus’ “spindle grille”…

MELBOURNE, AUSTRALIA - APRIL 05: Best restaurant in the world - Eleven Madison Park (Photo by Sam ... Tabone/WireImage)WireImage In just ten years, Will Guidara and his business partner turned “a beloved, but middling” two-star brasserie…