ChatGPT may soon help consumers file complaints
The Ministry of Consumer Affairs is working on a ChatGPT-powered mechanism through which consumers can lodge complaints on the National Consumer Helpline (NCH), said a senior official.
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“We can use the technology to help consumers lodge their complaints on NCH via text messages or voice notes,” said the official, speaking on the condition of anonymity. This will make it easier for aggrieved consumers to lodge complaints, the official added.
ChatGPT, developed by US-based OpenAI, is a chatbot that leverages artificial intelligence to offer answers to complex queries in a conversational and simple way. It was launched in November last year.
The ministry, which has met executives of OpenAI to discuss the way forward, is also looking at how the AIenabled technology can assist aggrieved customers in filing cases with the consumer commissions.
The Ministry of Electronics and IT (MeitY) is also reportedly working on a ChatGPT-powered WhatsApp chatbot to help farmers learn about various government schemes. Many services are adopting AI technology to make their platforms smarter.
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Microsoft has announced that it would integrate ChatGPT’s underlying technology into its Edge browser and Bing search to let users get results and online material with the help of AI. Google has unveiled Bard, its own AI-powered conversational chatbot
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